Franco Florenzi Ltd is committed to protecting the privacy of our site visitors and customers. This Privacy policy sets out how Franco Florenzi uses and protects any personal data that you provide to us when you use our website www.francoflorenzi.com (“Website”).

We may change this privacy policy from time to time, so please check this page regularly to ensure that you are happy with any changes to this Privacy Policy.

WHAT PERSONAL DATA DO WE COLLECT?

The type of personal data we may collect includes identity data (including name and title), contact data (including postal address, email address and telephone numbers), financial data (including bank account and payment card details), transaction data (details of products and services you have purchased from us) profile data (including your interests, preferences and feedback).

HOW IS YOUR PERSONAL DATA COLLECTED?

Franco Florenzi Ltd (and any trusted partners acting on our behalf) use your personal data:

- to provide you with goods and services;

- to notify you about changes to our service;

- to manage any account(s) you hold with us;

- to verify your identity;

- for crime and fraud prevention, detection and related purposes;

- with your consent, to contact you about promotional offers, events, products and services which we think may be of interest to you;

- for analysis, insights and research purposes - to provide you with the best service; and

- to better understand how you interact with our Website, including its functionality and features.

We may process your personal data, once submitted to us in the following ways:

- Communications via our Website, email or social media. We collect personal data through communications via our Website, email or social media. This includes where you have contacted us through the “Contact Us” section on our Website and similar situations in which you have chosen to provide the information to us, including for customer service support. Although this policy covers how we will use any data collected from social media, it does not cover how the providers of social media websites will use your information. Please ensure you read the privacy policy of the social media website before sharing data and make use of the privacy settings and reporting mechanisms to control how your data is used.

- Goods or services you request. Where you request a good or service from us, we will collect your personal data in order to process your request.

- Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please ensure you read the privacy policy of Google Analytics and Facebook Pixel before accepting cookies. 

- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, for example providers of technical, payment and delivery services.

COMMUNICATION & MARKETING

We may occasionally contact you to provide you with information on our latest products, news and special offers via email if you consented to receive these communications. 

You may opt out of receiving these marketing communications at any given time by using the unsubscribe link in any of our communications or by contact us at info@francoflorenzi.com.

SHARING YOUR PERSONAL DATA

To better understand your preferences and to make certain services available to you, we may need to share your personal information with some of our trusted third parties including payment processors, logistics and marketing providers. 

We may share your personal data with:

- service providers who we partner with for additional services. These include Barclays, Shopify, Shopify Payments, PayPal, Amazon Pay, DHL, Deutsche Post, Royal Mail, AfterShip and MailChimp. Please ensure you read the privacy policy of these service providers before sharing data.

- a prospective seller or buyer in the event of a sale or purchase of Franco Florenzi so that the buyer can continue to provide you with information and services;

- law enforcement agencies, for the purposes of reporting or evidencing a crime.

We may also disclose your personal data where required to respond to authorised requests from government authorities or where required by law. Where we are required by law, we may also disclose your personal data where it is necessary to enforce or apply this Privacy Policy or other agreements; to investigate or protect the rights, property or safety of Franco Florenzi, our products and services and our customers, distributors or business partners; or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as evidence in litigation. 

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes in this notice, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In summary, various laws, accounting and regulatory requirements applicable to us require us to retain certain records for specific amounts of time. In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organisational purposes. We will not keep your data for longer than is necessary for the purposes for which we collect them.

PROTECTING YOUR DATA

Franco Florenzi Ltd is committed to keeping your personal data safe and secure. Our security measures include:

- encryption of data;

- enabling two-factor authentication and using secure passwords with third-party providers;

- internal policies setting out our data security rules for our personnel.

We may use the personal information provided by you in order to fulfil necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of the information. This is done only to confirm your identity for security purposes.

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place physical and electronic procedures to safeguard and secure the information we collect.

Be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

INTERNATIONAL TRANSFERS OF YOUR DATA

We may share your personal data outside of the European Economic Area (EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. We ensure a similar degree of protection is afforded to your data and are subject to special rules under data protection laws.

Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that are compliant with data protection laws and will ensure all personal data will be secure. 

YOUR RIGHTS

You have the following rights:

- the right to be informed about our processing of your personal data which is the aim of this Notice;

- the right to request access to personal data we hold about you at any time;

- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you;

- the right to object to processing of your personal data and/ or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you;

- the right to prevent processing that is likely to cause damage or distress to you or anyone else;

- the certain rights in relation to automated decision-making including profiling;

- the right to request that we erase your personal data in certain circumstances (the right to be forgotten) for example when the data are no longer necessary for the purpose for which we collected them;

- the right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and transmitted to another data controller. This is known as the right to data portability.

To exercise any of your rights in connection with your personal data, please contact info@francoflorenzi.com. We will process any request in line with any local laws and our policies and procedures. If you are located in the EEA, you have the right to lodge a complaint about how we process your personal data with the supervisory authority in your country.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.

CONTACT US

If you have any questions about the processing of personal data via this Website, please contact us by email at info@francoflorenzi.com. If you contact us, we will do our best to address any concerns you may have about our processing of your personal data. 

You may request details of your personal information, which we hold about you. If you would like a copy of this information, please contact us at info@francoflorenzi.com. We may charge a fee for this and may require you to provide evidence of your identity. 

If you believe that any information we are holding on you is incorrect or incomplete, please contact us and we will correct this information. 

If you have any concerns about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.